LumaJewel Promise

Last updated: September 13, 2025

At LumaJewel, every piece of jewelry is crafted with care and attention to detail. We want you to feel confident in your purchase, which is why we offer the following guarantee:

30-Day Quality Guarantee

1- We guarantee that your jewelry will arrive free from manufacturing defects.

2- If you notice a defect in craftsmanship or materials within 30 days of delivery, please contact us at welw48@outlook.com with your order number and photos of the issue.

3- Eligible cases will receive a replacement or repair at no extra cost.

What’s Covered

1- Manufacturing defects (such as broken clasps, missing stones upon arrival, or faulty chains).

2- Issues caused during shipping.

What’s Not Covered

1- Normal wear and tear (scratches, tarnishing, bending from use).

2- Damage caused by improper care, accidents, or misuse.

3- Loss or theft of jewelry - Items reported after the 30-day guarantee window.

Care Recommendations

To extend the life of your jewelry:

1- Avoid exposure to water, perfumes, and harsh chemicals.

2- Store jewelry in its original box or pouch when not in use.

3- Clean gently with a soft cloth to maintain shine.

How to Claim

1- Email us at welw48@outlook.com within 30 days of delivery.

2- Include your order number and clear photos of the issue.

3- Our team will review and confirm if the claim is covered under this guarantee.

If you have any questions about your jewelry or this guarantee, we're always here to help. Your trust means everything to us.