Terms of service

LumaJewel Terms of Service

Welcome to LumaJewel. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully before using our site or placing an order.

1. Company Information

This website is operated by LumaJewel. Throughout the site, the terms “we,” “us,” and “our” refer to LumaJewel. We offer this website, including all information, tools, and services available, to you, the user, conditioned upon your acceptance of these Terms of Service.

For questions, please contact us at welw48@outlook.com.

2. Products & Descriptions

  • LumaJewel specializes in fine jewelry and sentimental gifts.

  • We strive to ensure that product descriptions, images, and details are accurate. However, slight variations in color, size, or design may occur due to photography, lighting, or craftsmanship.

  • Jewelry quality is described in each product listing (e.g., 14K white gold finish, cubic zirconia, stainless steel base, etc.).

3. Pricing & Payment

  • All prices are listed in USD unless otherwise stated.

  • We reserve the right to change prices at any time without prior notice.

  • Payment must be made in full at checkout using the available payment methods on our site.

  • By completing a purchase, you authorize us (and our third-party payment providers) to process your transaction.

4. Shipping & Delivery

  • Orders are typically processed within 2–5 business days unless otherwise noted.

  • Delivery times vary depending on the shipping method and destination.

  • Once shipped, LumaJewel is not responsible for delays caused by carriers, customs, or events outside of our control.

  • Customers are responsible for providing accurate shipping details. Orders with incorrect information may be delayed or lost.

5. Returns & Exchanges

  • Please refer to our Return & Exchange Policy for full details.

  • In summary: all sales are final. Returns are only accepted for unopened, unworn items that arrive damaged or defective, reported within 7 days of delivery.

  • Earrings, personalized/custom jewelry, and clearance items are non-returnable.

6. User Conduct

By using our website, you agree not to:

  • Engage in unlawful, abusive, or fraudulent activity.

  • Interfere with or attempt to compromise the website’s security features.

  • Copy, distribute, or exploit any content without prior written consent from LumaJewel.

7. Limitation of Liability

  • LumaJewel is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

  • Our liability is strictly limited to the purchase price paid for the product.

  • We do not guarantee that our website will always be error-free, uninterrupted, or secure.

8. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. The most recent version will always be posted on this page.

9. Contact Information

For questions about these Terms of Service, please contact us at:
📧 welw48@outlook.com