LumaJewel Shipping Policy

Last updated: September 13, 2025

At LumaJewel, we take care to ensure your order is delivered quickly, safely, and in beautiful condition. Please review our shipping details below.

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1. Processing Times

• Orders are typically processed within 2–5 business days (excluding weekends and holidays).

• Custom or personalized items may require additional processing time (details will be noted on product pages).

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2. Shipping Methods & Delivery

• We ship worldwide using trusted carriers such as USPS, UPS, FedEx, or DHL.

• Delivery times vary depending on your location and shipping method selected at checkout.

• Estimated delivery times are provided at checkout but are not guaranteed.

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3. Tracking Your Order

• Once your order ships, you will receive a confirmation email with tracking information.

• Please allow up to 24–48 hours for tracking updates to appear.

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4. Shipping Costs

• Shipping rates are calculated at checkout based on your location and chosen delivery option.

• Promotional free shipping offers (if available) will be clearly noted at checkout.

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5. Delays & Responsibility

• LumaJewel is not responsible for shipping delays caused by carriers, customs, weather, or other factors outside our control.

• Customers are responsible for providing accurate shipping information. Orders with incorrect addresses may be delayed, lost, or returned.

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6. Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us at welw48@outlook.com within 7 days of delivery.

• We will work with the carrier to resolve the issue. Replacements or refunds are determined on a case-by-case basis.

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7. International Shipping

• International customers are responsible for any customs duties, taxes, or import fees charged by their country.

• Delivery times may be longer due to customs processing.

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8. Contact Us

If you have any shipping questions, please reach out to us at:

📧 welw48@outlook.com