Privacy policy

LumaJewel Privacy Policy

Last updated: September 13, 2025

At LumaJewel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have.

1. Information We Collect

We may collect the following personal information when you visit our site, place an order, or contact us:

  • Contact details: name, email address, phone number, billing and shipping address

  • Payment details: credit/debit card or payment account information (processed securely by third-party providers; we do not store full card numbers)

  • Order information: items purchased, returns, exchanges, and order history

  • Technical data: IP address, browser type, and device information (via cookies and analytics)

  • Communications: details you provide when you contact customer support

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Arrange shipping and provide tracking

  • Communicate with you about your purchases and support requests

  • Send you updates, promotions, or newsletters (if you’ve opted in)

  • Improve our website and customer experience

  • Protect against fraud or misuse of our services

3. Sharing Your Information

We only share your information with trusted third parties to provide our services:

  • Payment processors (to complete secure transactions)

  • Shipping carriers (to deliver your orders)

  • Service providers (Shopify, analytics tools, customer support platforms)

  • Legal authorities, if required by law

We do not sell or rent your personal data.

4. Cookies & Tracking

Our website uses cookies to improve functionality, remember your preferences, and analyze website traffic. You may disable cookies in your browser settings, though some features may not work properly.

5. Data Security

We use industry-standard safeguards (encryption, secure servers, limited access) to protect your information. While we do our best to protect your data, no system can be guaranteed 100% secure.

6. Your Rights

You may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your personal data (where legally allowed)

  • Opt out of marketing emails at any time

To exercise your rights, please contact us at welw48@outlook.com.

7. Children’s Privacy

LumaJewel does not knowingly collect or process information from children under 16. If you believe your child has provided personal data, please contact us so we can delete it.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, you can reach us at:

📧 welw48@outlook.com